Our operations team ensures that the platforms underlying our solutions remain available, secure, and up to date. We work closely with development, data, network, server, and storage teams.
This is a support-focused role where you provide second- and third-line support for middleware and products supporting our solutions. You install, operate, and improve these systems. You serve as the team’s reference for middleware and automation and support colleagues on database platforms.
Our current technical stack includes Apache, Tomcat, Nexus, Jenkins, ESRI ArcGIS Enterprise, SAS, and Oracle on Red Hat Linux and Windows Server, automated using Ansible and Azure DevOps. Demonstrated hands-on experience is valued above familiarity with concepts.
Responsibilities include:
- Resolving incidents and service requests, identifying root causes of complex problems.
- Triaging second-line requests and routing them to the appropriate teams.
- Installing, configuring, upgrading, patching, and hardening middleware and products.
- Automating deployments, configurations, and routine operations.
- Monitoring performance and availability and proactively resolving issues.
- Evaluating new products through proof of concepts.
- Collaborating with network, server, and storage teams to resolve dependencies.
- Writing and maintaining runbooks and operational guides.
Success in the first year includes independently running middleware platforms within six months, automating installation and upgrades for main middleware products, and handling routine database tasks and second-line triage.
Requirements:
- 5+ years of experience supporting and administering middleware or products in production.
- Strong Linux administration skills (such as RHEL) and solid Windows Server administration skills.
- Proven experience installing and upgrading web and application servers like Apache HTTP Server and Tomcat.
- Configuration management with Ansible or equivalent and scripting in Bash and PowerShell.
- Experience with CI/CD and build tools such as Azure DevOps, Jenkins, and Nexus.
- Hands-on experience with containers like Docker, Podman, Kubernetes, or OpenShift.
- Good understanding of networking including DNS, TLS, proxies, firewalls, and load balancers.
- Ability to independently learn unfamiliar products.
- Experience with ServiceNow or equivalent ITSM tool, and sound judgment in incident prioritization based on business impact.
Preferred qualifications include Oracle Database administration, Azure web hosting and infrastructure as code, and familiarity with ESRI ArcGIS Enterprise, SAS, Microsoft On-Premises Data Gateway, Oracle Data Integrator, Grafana, and ITIL Foundation.